Frequently Asked Questions

For the Hello Scoot' service, you must be of age and have a BSR or an identity card for people born before 2000.

For the Hello Car by AVIS service, you must be between 25 and 70 years old, and have at least two years of driving license (B).

For foreign drivers, you must have an up-to-date driver's license to access the service.

Registration takes place online on our website or via our mobile app.

You will need to register:

• A photo of your current driver's license or an ID card
• A selfie
• Your credit card

Nothing is charged to your credit card, we just register it for your convenience.

With Hello Scoot', you pay per minute, from the first minute.

You pay 55 XPF when you use your Hello Scoot'.

You can stop whenever you want, be careful, your rental continues, you are charged at the same price!

No subscription, no commitment, no fees after the rental.

Price includes rental, helmet, charlottes, battery charge (solar powered) and insurance.

Stay tuned to our Facebook page, we often offer minutes... 😊

No! There is no deposit to pay. You need to register for the Hello Scoot' service via our website or our mobile application.

For your registration you will need: a driver's license, a selfie and a credit card.

You will be charged for the time you reserved your rental even if you do not pick up the vehicle, or if you stop your rental before the reservation time.

An estimate of the price will be shown before you confirm your reservation.

30 minutes before your reservation, your vehicle is available. If you pick it up during this time, you will also be charged for the time in addition to your reservation.

In case of an accident, first contact the fire department (18), the ambulance (15) or the police (17) if necessary.

If another vehicle is involved, you must fill out a joint report. You will find them in the topcase.

In any case, call customer service so that the Hello Scoot' team can come and assist you.

Make sure you have unlocked the vehicle.

Check that you have braked before accelerating to remove the security.

If this does not work, call customer service directly.

Make sure that:

• The vehicle is stopped and parked
• You are in the area indicated on the map
• You have locked the vehicle.

You have access to the internet on your smartphone

Our scooters have a range of 80 km when fully charged. If you need to ride more during your rental period,just stop by the charging point so we can change the batteries for you, it's 2 minutes and it's included in the rental price!

Locate them ⚡on the Hello Scoot' map in the app and you'll get all the info on available charging stations.

All you have to do is rent for more than 90 minutes to automatically switch to the day rate.

If you don't need to ride for that long in a row but you want to keep the scooter for 24 hours, you can leave it on break when you're not using it.

The Hello Scoot' available for rent are all indicated on the map when you open your Hello Scoot' application. The map shows a defined area where you can rent and park a scooter.

During your ride, you can go as far as you want, inside and outside this area, as long as you return the scooter to the designated area.

The rental starts when you unlock the scooter.

The rental ends when you complete the trip by clicking on the end button. You will be asked to confirm and then charged for your ride.

You can pause your rental at any time with the "Pause" button. This allows you to park the scooter and make sure it is still there when you need it again.

You can stop whenever you want, but be aware that your rental continues and you are charged the same price!

No! Hello Scoot' are made to be shared and therefore used by different people, so they must be parked on the reserved spaces on the public road.

If a scooter is parked in a space that is inaccessible to the public, you may be charged.

You have 20 minutes to get to the scooter and unlock it.

After 20 minutes, the scooter is no longer reserved and someone else can pick it up.

Only when you unlock the scooter do you start paying.

The service is open every day, 24 hours a day, 7 days a week.

Our customer service is available Monday to Saturday from 8am to 5pm via Facebook Messenger (@helloscootpolynesie), email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by phone 40 54 54 40.

Yes! our Hello Scoot' are approved to carry 2 people within the limit of 150 kg.

You can take a passenger and you will both be insured during your journey. However, we would like to draw your attention to the fact that the scooter may not be able to climb some very steep hills.

No! Your Hello Scoot' account is nominative and allows you to insure yourself and a passenger only.

If the friend wants to use it, he can register on the app 😊

All you have to do is:

• Park the scooter in a dedicated spot
• Store the helmet and the headgear in the topcase
• Complete the rental on the app

When the rental is complete, you will receive a confirmation message and an email summarizing your trip.

No, we take care of everything! You just need to check the battery level when you book and make sure you can make your trip.

The price of the recharge is already included in the rental price.

Be sure to return the scooter to the service area. If you break down outside the service area, a 30,000F breakdown fee will be charged!

You can download your invoices with the details of each of your trips.

You must of course, ALWAYS, have your helmet 😊

We recommend that our riders wear:

• Long pants (jeans type)
• Closed-toe shoes, ideally that come above the ankle
• A jacket adapted to the practice of 2 wheels.

To provide you with the best possible security, we have taken out an all-risk insurance policy that covers you for each of your journeys.

Our scooters have a power of 50cm3 in gasoline equivalent, so they climb the slopes, but as a 50cm3 scooter. The more the scooter is loaded, the less it will climb easily.

The same goes for the downhill.

Once on the "Later" tab, you can click on one of our stations which is indicated by a yellow icon with a palm tree in the center, note the date and time of departure and the date and time of return.

When you search for a vehicle, you will get a list of the nearest station where a scooter is available.

A station is the place where you can reserve a vehicle and where you have to return it at the end of your rental. They are indicated on the map by a yellow icon with a black palm tree.

We have 7 stations:

• Hello scoot' agency
• The Port of Papeete
• Tahiti airport
• The Hilton hotel
• The Intercontinental Tahiti Hotel
• The Tahiti Hotel
• Te Moana Hotel

You have the possibility to extend your reservation time in "My Reservations".

By clicking on your reservation, you will find a button "Extend reservation", by clicking on the button, a message will indicate the maximum time of extension.

Then by continuing you will have the choice of the extension time you need.

If you are not yet in the availability period, you can cancel your reservation and create a new one.

If you are in the availability period and you have not yet started the scooter. Just go to the key and click on "Cancel trip". You will then be able to create a new reservation.

If you have started your reservation, you will not be able to change the departure date. You can only extend the reservation.

You just have to click on "Cancel my reservation" and the costs will be as follows:

Cancellation before the 30 minutes: No fee

Cancellation 30 minutes before your reservation: 5000 xpf cancellation fee.

Cancellation during your reservation: Total price of your reservation

In order to park the vehicle, you must park in a public, free and marked space for 2 wheels.

During your rental, if you need to take a break, just press the "Pause" button.

If you no longer need the vehicle, you must return it to the starting station.

If you want to use it again, you can pause it in the application.

The Hellocars available for rent are all shown on the map when you open your application.

The map shows a defined area where you can rent and park a car.

During your trip, you can go as far as you want, inside and outside this zone, as long as you drop the car back in an authorized area

The rental starts when you unlock the vehicle

The rental ends when you complete the trip by clicking on "end".

You will be asked to confirm and then charged for your trip. PAUSE

You can pause your rental at any time using the "Pause" button.
This allows you to park the car and make sure it is still there when you need it again. You can stop whenever you want, but beware, your rental continues, you are charged the same price!

The Hellocars available for rent are all shown on the map when you open your Hellocar application.

The map shows a defined area where you can rent and park a car.

During your trip, you can go as far as you want, inside and outside this zone, as long as you drop the car off in an authorized zone

You have 20 minutes to get to the car and unlock it.

After 20 minutes, the car is no longer reserved and someone else can take it.
Only when you unlock the car do you start to pay.

No ! Your Hellocar account is personal. By registering on the application you acknowledge that you have a valid driver's license and that you are responsible for the use of your Hellocar.
Therefore, you are responsible for the vehicle you rent and for the consequences in case of an accident involving one or more third parties.

Don't forget that you registered your credit card when you registered.

If your friend wants to use it, he can register on the app with his driver's license and his credit card.

Yes, our vehicles are insured.

You can carry passengers in your vehicle as long as you respect the number of seats.

You can park your Hellocar in any parking space

If you park in an unauthorized spot, the vehicle can be ticketed and you will be responsible for the fine... plus the administration fee

And above all, you risk disturbing other users.